1. General information
The present General Conditions of Purchase govern the purchase of products via the website www.singularspirits.esownership Unique Distillates Craftsmen Premium SL, with address at Calle Mario Roso de Luna 32G – 28022 Madrid, Spain, NIF B87674966 and e-mail contact info@singularspirits.es.
The hiring done through this web site is governed by the Spanish legislation applicable in the field of e-commerce, remote contracting, defense of consumers and users, data protection and other regulations in force. In particular, Law 34/2002 regulates the services of the information society and e-procurement, and recognizes the validity of contracts concluded by electronic means.
Before placing an order, the user must read and expressly accept these General Conditions of Purchase. The acceptance of the same implies that the user declares to have read, understood and accepted its contents.
2. Object
The objective of these regulations is to regulate the process of purchasing the products offered on this web site, as well as the rights and obligations of the parties arising from this contract.
The products available at the online shop will be described in their respective product listings, including, where appropriate, their main characteristics, price, taxes, availability, shipping costs and any other information relevant to the purchase decision.
3. Users and scope of application
Will be able to make purchases on this website the older individuals, with legal capacity to contract, as well as legal persons duly represented.
When you place an order, you warrant that the data provided are true, accurate, complete and up to date. The user shall be responsible for any error in the data provided, especially in the billing information, contact or delivery address.
These conditions apply to all purchases made through the website, without prejudice to the particular conditions that may apply to specific products, promotions, or specific services.
4. Products
The products offered in the online store are also displayed with the information available in each moment. The owner of the website reserves the right to modify, update, or remove products, prices, pictures, descriptions or availability without prior notice, at all times respecting the terms and conditions applicable to orders already confirmed.
The images of the products are for informational purposes. Although it will try to accurately represent the product offered, there may be slight variations in colors, formats, presentation, packaging or other non-essential elements, depending on the device used by the user, or changes that are made by manufacturers or suppliers.
In the case of manifest error in the price, description, availability or characteristics of a product, the owner of the website will be able to contact the user to inform you of the error and offer you the chance to confirm the order with the correct conditions, or proceed to cancel with a full refund of the amounts paid, if any.
5. Prices and taxes
The prices of the products will be listed on the website at the time of placing the order.
Unless expressly stated otherwise, the prices are displayed in euros and include all applicable taxes in accordance with current regulations. The expenses of shipping, preparation, management, or other additional costs, if any, are shown separately before completing the purchase.
The final price of the order will be the one shown in the order summary before the confirmation of the payment.
The owner of the website will be able to modify the prices at any time, but such changes will not affect orders already confirmed.
6. Purchase process
To make a purchase, the user must select the desired products, add them to your cart and follow the steps in the checkout process.
During the purchase process, the user can check the contents of the cart, change quantities, remove items, enter your billing and shipment, select the shipping method available, choose the payment method and check the total amount before confirm the order.
The purchase shall be made when the user confirm the order and are successfully completes the payment process, except in those payment methods that require subsequent validation.
Once the order is placed, the user will receive a confirmation by e-mail at the address provided during the purchase process. This confirmation does not necessarily imply final acceptance of the order if there is a problem of availability, payment, fraud, manifest error or impossibility of performance.
7. Availability of products
All orders are subject to availability.
In case of unavailability of all or part of a product after you have placed your order, the website owner shall inform the user as soon as possible and provide, as appropriate, one of the following options:
- Replacement for another product equal or similar, subject to the consent of the user.
- Partial shipment of your order, if applicable.
- Cancellation of the product is not available.
- The total cancellation of the order.
- Refund of the amounts paid for the unavailable product.
The refunds, if applicable, will be issued using the same means of payment used by the user, unless both parties agree on another method.
8. Payment methods
The available payment methods will be specified during the checkout process.
May include, according to the active configuration in the store:
- Bank card.
- Bank transfer.
- Payment gateways external.
- Other methods are enabled in the checkout.
The user should follow the instructions for each payment method. The order will be pending until the payment has been confirmed correctly.
Payments by credit card or walkways on the outside, operation may be subject to security validations on the part of the issuing entity, payment provider or platform.
The owner of the site does not store full details of bank cards when the payment is made through a gateway external secure. The management of such data corresponds to the payment service provider concerned.
9. Order confirmation and invoice
Once you have completed the purchase, the user will receive an email confirmation with the main information of the order.
The bill, when appropriate, will be issued with the data provided by the user during the purchase process. The user is responsible for verifying that the tax data entered are correct before completing the order.
In case you need an invoice, the user will have to request it or download it in accordance with the procedure enabled in the store, if available.
10. Shipping and delivery
The order will be shipped to the address specified by the user during the purchase process.
The user shall be responsible for providing a complete address, correct, and accessible. The website owner shall not be liable for any delays, issues or failed deliveries arising from errors in the shipping information provided by the user.
Delivery time, shipping zones, shipping companies available and associated costs will be displayed during the purchase process or at the information page for the corresponding shipping.
Delivery times are estimates and may be affected by reasons beyond the owner of the website, such as incidents logistics, force majeure, periods of high demand, holidays, transportation restrictions or circumstances attributable to the logistics operator.
In the event that your order arrives damaged, incomplete, or with obvious signs of handling, the user must notify as soon as possible through the channel of attention to the client indicated in these terms and conditions, providing photographs of the packaging, product label and transport when needed.
11. Shipping costs
The shipping charges, if any, will be displayed prior to completing the purchase.
The amount of the shipping costs can vary depending on the delivery address, weight, volume, total amount of the order, shipping method selected and / or promotions in force.
In the event that an order needs to be returned because it is a product defective, damaged or incorrect, the delivery costs of the return will be borne by the owner of the website, as indicated in paragraph 16 of these terms and conditions.
12. Right of withdrawal
The products marketed on this website are alcoholic beverages packaged. By its nature as food products are susceptible to deterioration and/or product packaging that are not suitable for return for reasons of health protection and hygiene, once opened, are excluded from the right of withdrawal as established in article 103, letters d) and e) of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for Defense of Consumers and Users.
In consequence, once the order has been delivered, the user will not be able to exercise the right of withdrawal by mere change of opinion or withdrawal volunteer.
13. Returns and exchanges trade
Without prejudice to the legal exclusions applicable to the products marketed on this website, the holder will be able to offer commercial conditions of exchange or refund in specific cases, provided that they are expressly indicated on the web site at the time of purchase.
These conditions of business shall not limit any legal rights that correspond to the consumer.
The product must be returned, unless otherwise stated, in good condition, with their accessories, original packaging when it is reasonably possible and no signs of misuse.
14. Product defective, damaged or incorrect
If the user receives a product is defective, damaged or different to the one requested, you must communicate it as soon as possible via e-mail customer service:
The communication must include the order number, description of the incident and, when necessary, photographs, product, packaging, and label transport.
When you confirm that the product is defective, incorrect, or has arrived damaged for reasons not attributable to the user, the owner of the web site will provide, as appropriate:
- Replacement of the product.
- Repair, if applicable.
- Replacement of the correct product.
- Refund of the amount paid.
- Another solution legally permissible and accepted by the user.
In these cases, the costs of the return or replacement will be borne by the owner of the website, provided that the incidence has been verified and is not derived from improper use, incorrect handling, or damage that is attributable to the user.
15. Legal warranty
The products sold to consumers are subject to the legal warranty provided for in the current regulations on consumers and users.
The warranty covers any lack of conformity existing at the time of the delivery of the product, in the terms established by law. The Spanish regulations on consumers and users includes the regime applicable to contracts and warranties in the sale of consumer goods.
The warranty does not cover damage caused by misuse, neglect, shock, incorrect handling, wear ordinary, lack of maintenance, improper installation, when not attributable to the seller, nor any other cause not attributable to a defect of the product's origin.
To make use of the warranty, the customer must contact the service customer and provide the necessary information to assess the incidence.
16. Promotions, discounts, and coupons
Promotions, discounts, promotional codes, or coupons shall be subject to the specific conditions indicated in each case.
Unless expressly stated otherwise, the discounts will not be cumulative to each other and not applicable to shipping costs, discounted products, gift cards or other items excluded.
The owner of the website may cancel a coupon or promotion if it detects a fraudulent use, abusive, contrary to your conditions, or arising out of a technical error.
Promotions will not be applied retroactively on orders already made.
17. Discount codes and technical errors
The user must enter the discount code, if any, before ordering.
Once confirmed the order, no guarantee for the subsequent application of discounts that have not been entered correctly during the purchase process.
In case of a technical error, manifest in the application of discounts, prices or promotions, the owner of the website will be able to review the order and contact the user to resolve the issue properly.
18. Customer care
The owner of the website aims to answer queries in the shortest time possible.
19. Obligations of the user
The user undertakes to:
- Use the website in a manner lawful, diligent, and in accordance with these conditions.
- To provide truthful, complete and updated.
- Do not make order fake, fraudulent, or data of third parties without authorization.
- Do not interfere in the technical operation of the website.
- Do not use the website for illicit purposes or that may harm the owner, other users or third parties.
- Carefully review your order before you confirm your order.
The owner of the website will be able to cancel orders when there is reasonable evidence of fraud, misuse, manifest error, breach of these terms or impossibility of performance.
20. Limitation of liability
The website owner shall not be liable for any damages or losses arising out of:
- Misuse of the website by the user.
- Errors in the data provided by the user.
- Incidents attributable to third-party service providers, logistics operators, banks or payment gateways.
- Temporary interruptions of the website for maintenance, upgrade, technical problems or force majeure.
- Minor differences between pictures shown and the product received when it is not affecting their essential characteristics.
- Delays resulting from causes beyond the control of the owner of the website.
Nothing in these terms shall limit the legally recognized rights of consumers and users.
21. Protection of personal data
The personal data provided during the purchase process will be processed in accordance with the Privacy Policy of the web site.
The user should refer to this policy for more information about the controller, purposes, legal basis, terms of conservation, recipients, rights and other aspects required by the relevant data protection regulations.
Privacy policy: https://singularspirits.es/politica-de-privacidad-y-seguridad/
22. Commercial communications
The user only will you receive commercial communications when you have provided your consent or if there is another legal basis than permitted according to the applicable regulations.
The user may oppose or unsubscribe from these communications by following the instructions included in each communication or by contacting the owner of the website.
The LSSI also regulates the commercial communications by electronic means in the context of services of the information society.
23. Intellectual and industrial property
All contents on the website, including texts, images, logos, designs, trademarks, trade names, structure, code, graphics and other content, are protected by rights of intellectual and industrial property, own or third parties authorized.
The user may not reproduce, distribute, transform, communicate publicly, extract, re-utilise or exploit such content without the express permission of the owner.
24. Modification of terms
The owner of the website reserves the right to modify these General Conditions of Purchase at any time.
The amendments will be applicable from its publication on the web site, and will not affect orders made previously, which shall be governed by the terms and conditions in force at the time of purchase.
The user is advised to review these terms and conditions before every purchase.
25. Force majeure
The website owner shall not be liable for the breach or delay in performance of its obligations when such failure is due to causes of force majeure or circumstances outside its reasonable control, including, without limitation, strikes, labor disputes, incidents logistics, natural disasters, administrative restrictions, power failures, failures of telecommunications, cyber-attacks, pandemics, or any other circumstances that are unforeseeable or inevitable.
26. Partial invalidity
If any provision of these terms and conditions is declared null and void, invalid or unenforceable, such declaration shall not affect the remaining provisions, which will continue to be valid and enforceable to the extent permitted by law.
The clause affected will be replaced, when possible, by a valid produces effects as similar as possible to the originally scheduled.
27. Applicable legislation and jurisdiction
These General Conditions of Purchase are governed by the Spanish legislation.
In case of conflict, the parties submit to the courts and tribunals with jurisdiction under the applicable regulations.
When the user has the status of a consumer, shall be competent to the court which according to the legislation of consumers and users.
28. Alternative dispute resolution
When the user has the status of a consumer, you will go to the mechanisms of alternative dispute resolution that are applicable in accordance with current regulations.
You can also file a complaint with the consumer organisms competent.
